Hello, my name is Sofía.
"The best conversational intelligence
with Generative AI"
- #profitable
- 24/7 available
- #flexible
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We create custom intelligent virtual assistants for your business with personalized appearance, voice, and tone.
01
Voice Assistants (AI Voice Assistants)
Our Voice Assistants are AI-powered digital assistants that enable natural and personalized conversations with users through voice. Designed to provide a smooth and adaptable experience,
these assistants can handle both inbound and outbound calls with advanced features that include dynamic interaction options, personalized and case-specific attention, allowing users to interrupt conversations or change topics; language recognition, keyword identification, IVR, natural voices, among others.
#inbound_calls #outbound_calls #voice_assistants
02
Messaging Assistants (AI Chat Assistants)
Messaging Assistants are AI-powered assistants specialized in interacting with users through instant messaging channels (WhatsApp, Telegram, Teams, Applications or Adhoc Widgets,
etc.). Thanks to their advanced language understanding capabilities, these assistants can effectively interact with users through text, voice notes, emojis, and images, enabling dynamic and user-specific communication. Fully customizable to perform multiple functions, such as booking management, order processing, reminders, personalized surveys, and much more.
#chatbots #messaging_automation #user_interaction
03
Cross-channel
We don't have to settle for just one channel when you can have multiple. Enjoy fully integrated and automated omnichannel communication. Our solutions enable a seamless user experience
across multiple communication channels. For example, your customers can make a reservation by phone and receive confirmations or notifications via email, instant messaging, or SMS. This multichannel approach expands interaction possibilities and ensures consistent and efficient service.
#omnichannel #message_automation #customer_experience
Solutions by Industry
We offer tailored and innovative solutions based on the specific needs of each sector.
Customer Statistics
BY Team
We design artificial intelligence solutions tailored to your team.
You decide where to implement your AI assistants: Cloud, Hybrid, or On-Premise
Dialgo offers flexible deployment options to meet the diverse needs of businesses.
Dialgo 100% Cloud
Dialgo Hybrid
Dialgo 100% on-premise
Features of the Assistants
Choose the features of your intelligent assistant to ensure a captivating and hyper-personalized interaction that reflects the essence of your company, achieving perfect engagement with users.
Custom User Interface
Self-Service Support Across All Channels
24/7 Omnichannel Availability
Knowledge Management
Scale Support with Live Agents
Detailed Analytics (Data-Driven Strategy)
Multiple LLMs (Large Language Models)
Multilingual Interoperability
Integration with Third-Party Tools
Privacy and Security Tailored to Your Needs
Real-Time Optimization
Continuous Learning and Assistant Training
Pioneers in the future of linguistic artificial intelligence for businesses.
We have come to the world to revolutionize the relationships between users and businesses.
We want you to actively listen to your users, empathize with their reality, and build a deep and genuine emotional connection.
- We earn trust through commitment and results.
- We think beyond the obvious.
- We make processes simple.
- We believe in people.
Technology that connects, intelligence that understands.
Ready to transform the way your business communicates? Get in touch with us!
At Dialgo, we are here to help you transform your company’s relationship with its users through advanced and empathetic artificial intelligence technology. If you’re someone who likes to stay up-to-date with the latest technological advancements and is looking for ways to apply them to improve your customer experience, Dialgo is the place for you.
We are here to help you connect, empathize, and transform your relationship with your users.
How do our AI Assistants work?
Dialgo assistants operate using an advanced natural language processing (NLP) system, combined with state-of-the-art language models (LLMs), allowing them to understand and generate real-time responses. Each assistant is configured to adapt to different types of interactions, whether text, voice, or live chat. We use a combination of deep learning and machine learning models to enable the assistants to understand not only the content but also the context and intent behind each query. Furthermore, our solutions allow training the assistants with company-specific data, such as internal databases, documents, or policies, ensuring that their responses are accurate and aligned with your business values.
How do the assistants handle inbound and outbound calls?
Dialgo assistants are designed to efficiently manage both inbound and outbound calls. In inbound calls, the assistant serves as the first point of contact, handling frequently asked questions, providing information about products or services, and directing customers to the appropriate departments based on their needs. For outbound calls, the assistants can be programmed to make automated calls, such as appointment reminders, post-service surveys, reservation confirmations, or sales follow-ups. To comply with regulations like TCPA and TSR in automated calls, we require our clients to obtain explicit consent from recipients before implementing these functions. Additionally, the assistants can be configured to meet privacy requirements, minimizing the storage and handling of sensitive data.
How do they offer human-like voice interactions in multiple languages?
We use advanced speech synthesis technologies and TTS (text-to-speech) models that mimic natural voice patterns, adapting even to tone and inflections of human language. Our system can adjust the speed, tone, and volume to make each response sound conversational and personalized. The assistants can also operate in multiple languages thanks to the multilingual LLM models that support translation and context processing in different languages. Currently, Dialgo supports languages like English, Spanish, German, Portuguese, and French, and can be expanded to include others based on the client’s needs. This allows businesses to offer interactions on a global scale, adapting to their customers in different markets and cultures.
What deployment options do they offer: cloud, hybrid, and on-premise?
Dialgo offers three infrastructure options for implementing AI assistants based on the preferences and requirements of each company:
Cloud: Ideal for companies looking for scalability and easy access. In this option, data processing and storage are completely handled in the cloud, minimizing the required infrastructure and allowing access from anywhere with an internet connection. This approach is highly scalable and reduces initial implementation costs.
Hybrid: In this option, data processing occurs in the cloud, while data storage remains within the company’s on-premise infrastructure. This allows businesses to maintain control over sensitive data while taking advantage of the cloud’s efficiency and accessibility for processing.
On-premise: For companies with high security and control requirements, we offer a fully local implementation. Here, both data processing and storage are handled within the company’s infrastructure, ensuring that information remains private and controlled at all times. This option is ideal for regulated industries where compliance and privacy are critical.
What happens if the assistant cannot answer a query?
In the event that the assistant encounters a query it cannot resolve, we have an automatic escalation system that transfers the conversation to a live agent in real time. During this transition, the assistant provides the agent with all the information collected during the interaction, including the conversation context and relevant data, so that the agent is fully informed and can continue the interaction seamlessly. This ensures a smooth and frustration-free user experience and allows businesses to effectively address complex or sensitive situations.
How does sentiment analysis improve customer service?
Our assistants use sentiment analysis to interpret the emotional tone and mood of the user in real time. This analysis is performed using algorithms that detect keywords, phrases, and behavioral patterns that may reflect frustration, satisfaction, urgency, or confusion. With this information, the assistant can adapt its responses, choosing a more empathetic tone or a more detailed response when it detects frustration or urgency, for example. This enhances the customer experience by providing a more human and relevant response. Additionally, sentiment analysis allows businesses to gather insights into the emotional state of their customers, which is useful for measuring satisfaction and adjusting customer service strategies.
How is data security and privacy ensured?
Dialgo takes the privacy and security of its clients’ data very seriously. Our solutions comply with international privacy regulations, such as GDPR, and we offer advanced security configurations that allow businesses to adjust data retention and storage policies according to their own needs and industry regulations. Additionally, our cloud, hybrid, or on-premise deployment options provide flexibility to handle data in the most secure environment for each case. We employ encryption methods both in transit and at rest to protect sensitive information, and our team conducts regular security audits to keep the infrastructure safe and up to date.
Can the assistants integrate with my current systems (CRM, ERP, etc.)?
Yes, our assistants are designed to seamlessly integrate with existing business systems, such as CRM (Customer Relationship Management), ERP (Enterprise Resource Planning), and other management platforms. We use APIs and custom connectors that allow the assistants to access, update, and synchronize information in real time, ensuring that the data is centralized and always up to date. This integration not only optimizes workflows but also enables the assistant to provide contextualized responses based on the latest information from the company’s internal systems.
What type of support and maintenance do they offer?
At Dialgo, we offer full support throughout the entire life cycle of the assistant. During the initial implementation, our technical team works with you to ensure a seamless integration and conducts thorough testing to ensure that the assistant meets your expectations. Once active, we provide continuous monitoring and performance optimization, making adjustments based on user feedback and performance metrics. Additionally, we offer 24/7 technical support to resolve any issues or questions that arise on a daily basis, ensuring that your assistant is always operational and delivering the best service.
How can I customize the assistant to align with my brand's identity?
Customization is one of the pillars of Dialgo. You can adjust the assistant to reflect your brand’s tone and style, whether formal, friendly, technical, or conversational. In addition to language customization, we offer various visual interface options, including hyper-realistic avatars, metahumans, and widgets tailored to different platforms and channels. It is also possible to train the assistant with your specific data and documents, ensuring that its responses are accurate and aligned with your company’s identity and values. This deep level of customization ensures a consistent and authentic user experience in every interaction.
